Improvement of information flow and communication at the organisation
The execution of tasks to high standard requires all information that supports the execution of each task. When the required information is not available, performance will fall short of the expected standard. Lack of information and inadequate execution increase the level of stress, which will in turn cause performance to decline. The inadequate operation of communication channels and processes leads to loss of information. When information is inadequate or incomplete, the operations of the organisation will be burdened by uncertainty, anxiety and confusion, which will lead to deteriorating performance. We support our clients in optimising stress through an assessment of the system of information flow and communication at the organisation, the identification of critical areas, and the implementation of development actions.
Specification of expectations, duties, responsibilities and decision-making powers
All of us have been in a decision-making situation when we waited for one another because nobody knew whose competence the decision actually was. Or when we waited for a colleague to complete a task which we assumed was within the scope of their competence, but we were wrong and the task remained open for a long while. Or when we thought we have completed a task to the best of our knowledge, but more was expected of us. Such situations will dent enthusiasm, reduce motivation, and thereby performance as well. We support our clients in the achievement of performance targets through the definition and specification of the expectations, tasks, responsibilities and decision-making powers associated with each job.
Reduction of administrative burdens and bureaucracy
Meaningful professional work, quick response and accurate compliance with deadlines could face headwinds from excessive administrative burdens and bureaucracy, which also inhibit creativity. Increased paperwork, or a long time spent waiting for decisions will decrease motivation, which will in turn cause performance to deteriorate. The screening of administrative procedures and bureaucracy enables burdens to be reduced, and creativity and motivation to be improved. We support our clients in the planning and conduct of screening exercises, and the development and implementation of action plans
Specification and optimisation of processes
Work could be stalled if the steps of the process concerned are not explicit, or the parties involved and responsible are not specified. Everyone waits for someone else, while tension escalates and performance falls. Duplication in the execution of tasks involves a waste of time, energy and money. We assess the processes of the organisation, formulate proposals for optimisation, and implement those proposals through defined actions.
Improvement of cooperation between organisational units
When organisational units blame one another, ignore one another’s work, fail to discuss shared problems, and work in perpetual unresolved conflict, they will not be able to meet their performance targets. Through our sensitisation programme, we support clients by enabling the employees of participating organisational units in gaining a better understanding of one another’s work, and the interfaces. In discussions, employees identify the areas where they count or may count on one another, resolving together the problems arising.
Development of managerial operations
It is a commonplace that other than the assignment and execution of tasks, managers are also responsible for the inspiration of their subordinates, since subordinates need an adequate level of motivation to meet their performance targets. Managers are responsible for creating an inspiring work atmosphere, which is not a simple task given the potential differences in subordinates’ needs. We support managers in identifying the specificities of their personal operations, determining the extent to which subordinates may rely on them for motivation, and incorporating elements into their operations that help them create an inspiring workplace.
Optimisation of work-life balance
Unless the company makes use of an atypical form of employment, this problem will inevitably emerge, especially in the case of parents raising small children. However, employees who do not raise children also have a need to get away from work and devote the largest possible proportion of their time to their loved ones, hobbies, sports or any other activities outside work. Not to mention situations when absence during working hours would be required for health reasons (e.g. for medical examinations). When employees do not have enough time for themselves, their level of concentration required for work will decrease at the expense of their performance. By mapping work-life balance, we propose interventions the implementation of which will improve job satisfaction and work motivation.
Supporting a sense of safety at work
A sense of safety is one of the most basic human needs. Without it, everyone will become disillusioned and demotivated, which will influence performance at the level of both the individual and the organisation. A clear explanation of the organisation’s vision, objectives, market position and opportunities enables members of the organisation to align their personal objectives with those of the organisation, which will improve their sense of safety and their performance. We support our clients in developing the vision of their organisations, defining the strategic objectives of the organisation through the assessment of the organisation’s market position, and selecting the method to communicate the objectives defined.